Credas Platform Privacy Policy


Credas Platform Privacy Policy

For Business Users


Welcome to Credas Technologies Ltd Platform Privacy Policy (“Credas; We; Us; Our”).

We respect your privacy and are committed to protecting your personal data, and that of your customers who use our Credas App as requested by you to help facilitate your business operations.


This Platform Privacy Policy will inform you as to how We look after your personal data, and that of Our “End Users” (your customers, or if you are a reseller, your customers customers), when you use Our Credas Platform and tell you about your privacy rights and how the law protects you.





This privacy notice aims to give you, as a business user of the Credas Platform information on how We collect and process your personal data when you sign up for an account and / or purchase a product or service through Our Credas Platform. We may send you notices and updates relating to your account as set out in this Platform Privacy Policy.

When we are acting as a data processor (as defined in the Data Protection Act 2018) in accordance with our contract with you, We will process such data in accordance with our End User Privacy Policy. We will make this End User Privacy Policy available to End Users (your customers, or if you are a reseller, your customers customers) who download our Credas App. This End User Privacy Policy will be required to be accepted by End Users prior to the App being able to be downloaded, and the End User providing Us with personal data. You are required to make reference (by hyperlink or otherwise) to Our End User Privacy Policy in your own privacy policy with your customers as you are the controller of such End User personal data, and make yourself aware of the terms of our End User Privacy Policy as it will dictate how we process the data under our contract with you.

This website nor platform is not intended for children and We do not knowingly collect data relating to children.

It is important that you read this Platform Privacy Policy together with any other privacy policy or fair processing policy We may provide on specific occasions when We are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Platform Privacy Policy supplements the other notices and is not intended to override them.


Credas Technologies Limited is the controller and responsible for the Credas Platform, unless otherwise dictated by our contract with you.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this Platform Privacy Policy. If you have any questions about any of Our Privacy Policies, including any requests to exercise your legal rights, please contact the DPO using the details set out below.


If you have any questions about this Platform Privacy Policy or any of Our privacy practices, please contact Our DPO in the following ways:

Full name of legal entity: Maria Clement, Credas Technologies Ltd

Email address:

Postal address: Tec Marina, Terra Nova Way, Penarth, CF64 1SA

Telephone number: 02920 102555

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact Us in the first instance.


We keep Our Platform Privacy Policy under regular review. This version was last updated on 16th June 2020.

It is important that the personal data We hold about you is accurate and current. Please keep Us informed if your personal data changes during your relationship with Us.


Our Credas Platform may from time to time include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Credas Platform, We encourage you to read the privacy notice of every website you visit.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which We have grouped together follows:

  • Identity Data: first name, last name, middle name, title.
  • Contact Data: email address and telephone number(s).
  • Transaction Data includes details about payments to and from you, and other details of products and services you have purchased from Us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and/or platform.
  • Financial Data bank account information (including account number, sort code, bank name and account holders name).
  • Profile Data includes your username and password, purchases made by you, your interests, preferences, feedback and survey responses, and verification results.
  • Usage Data includes information about how you use Our Credas Platform, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from Us and Our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, We may aggregate your Usage Data to calculate the percentage of users accessing a specific website or platform feature. However, if We combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, We treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do We collect any information about criminal convictions and offences.



Where We need to collect personal data by law, or under the terms of a contract We have with you and you fail to provide that data when requested, We may not be able to perform the contract We have or are trying to enter into with you (for example, to provide you with Our services). In this case, We may have to cancel a product or service you have with Us but We will notify you if this is the case at the time.

If an End User fails to upload data into Our Platform, or refuses to accept the terms of Our End User Privacy Policy, following a request from you, you will be notified of this and that the End Users relevant verification was not able to be completed.


We use different methods to collect data from and about you including through:

  • Direct interactions. You may give Us your Identity, Contact and Financial Data by filling in forms or by corresponding with Us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for Our products or services;
  • create an account on Our Credas Platform;
  • subscribe to Our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give Us some feedback.
  • Automated technologies or interactions. As you interact with Our Credas Platform, We may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing Our cookies. Please see Our cookie policy for further details.
  • Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:

(a)         analytics providers analytics providers such as Google based outside the EU, Spindogs based inside the EU and Lead Forensics based inside the EU.

(b)         Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Xero based inside the EU.

  • Identity and Contact Data from data brokers, aggregators or publically available sources such as Companies House and the Electoral Register based inside the EU.
  • Marketing Data from the following parties: Sentient Technology Services Limited, Ascesis Media Limited, Informa Intelligence (UMB Ltd) and Glenigan Limited.



We will only use your personal data when the law allows Us to. Most commonly, We will use your personal data in the following circumstances:

  • Where We need to perform the contract We are about to enter into or have entered into with you.
  • Where it is necessary for Our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where We need to comply with a legal or regulatory obligation.

Click here to find out more about the types of lawful basis that We will rely on to process your personal data.

Generally We do not rely on consent as a legal basis for processing your personal data, unless required to do so.


We will never send your personal data to third parties for marketing purposes without your prior consent. You have the right to withdraw consent to marketing at any time by Contacting us or opting out of the marketing in the relevant email or SMS.


We have set out below, in a table format, a description of all the ways We plan to use your personal data, and which of the legal bases We rely on to do so. We have also identified what Our legitimate interests are where appropriate.

Note that We may process your personal data for more than one lawful ground depending on the specific purpose for which We are using your data. Please Contact Us if you need details about the specific legal ground We are relying on to process your personal data where more than one ground has been set out in the table below.



Type of data


Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity

(b) Contact

(c) Profile

Performance of a contract with you
To process and deliver an order for our products or services including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage Our relationship with you which will include:

(a) Notifying you about changes to Our terms or any of our privacy policies.

(b) Asking you to leave a review or take a survey.

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for Our legitimate interests (to keep Our records updated and to study how customers use Our products/services)

To enable you to partake in a prize draw, competition or complete a survey


(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for Our legitimate interests (to study how customers use Our products/services, to develop them and grow Our business)


To administer and protect Our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity

(b) Contact

(c) Technical


(a) Necessary for Our legitimate interests (for running Our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising We serve to you


(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for Our legitimate interests (to study how customers use Our products/services, to develop them, to grow Our business and to inform Our marketing strategy)


To use data analytics to improve Our website, products/services, marketing, customer relationships and experiences (a) Technical

(b) Usage


Necessary for Our legitimate interests (to define types of customers for Our products and services, to keep Our website updated and relevant, to develop Our business and to inform Our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you


(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for Our legitimate interests (to develop Our products/services and grow Our business)



For information on the End User personal data which we process when we perform activities or actions on your behalf, please refer to Our End User Privacy Policy.



We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:


We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what We think you may want or need, or what may be of interest to you. This is how We decide which products, services and offers may be relevant for you (We call this marketing).

You will receive marketing communications from Us if you have requested information from Us or purchased products or services from Us or if you provided Us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out to receiving that marketing.



We will always get your express opt-in consent before We share your personal data with any third party for marketing purposes.



You can ask Us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, or by contacting Us at any time.


Where you opt out of receiving these marketing messages, this will not apply to personal data provided to Us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.



You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Credas Platform may become inaccessible or will not function properly. For more information about the cookies We use, please see .




We will only use your personal data for the purposes for which We collected it, unless We reasonably consider that We need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact Us.

If We need to use your personal data for an unrelated purpose, We will notify you and We will explain the legal basis which allows Us to do so.

Please note that We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above. Where applicable, We have set out the privacy notices of these third parties below.

  • External Third Parties:
  • Service providers acting as processors based in the United Kingdom who provide IT and system administration services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Third parties to whom We may choose to sell, transfer, or merge parts of Our business or Our assets. Alternatively, We may seek to acquire other businesses or merge with them. If a change happens to Our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow Our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with Our instructions.


We do not transfer your personal data outside of the European Economic Area (EEA). We shall notify you if this position changes.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. This may involve the following processes:

  • The pseudonymisation and encryption of personal data.
  • The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services.
  • The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident.
  • A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.

In addition, We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on Our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where We are legally required to do so.



We will only retain your personal data for as long as necessary to fulfil the purposes We collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal; data for a longer period in the event of a complaint or if We reasonably believe there is a prospect of litigation in respect to Our relationship with you.

To determine the appropriate retention period for personal data, We consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which We process your personal data and whether We can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law We have to keep basic information about Our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being a customer for our tax purposes.

If you have contacted Us for information purposes and you have not entered into a contract for any of our products or services with Us, We shall only retain your information for a maximum duration of 12 months.

In some circumstances you can ask Us to delete your data: see ‘Request erasure’ below for further information.

In some circumstances We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case We may use this information indefinitely without further notice to you.


Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data We hold about you and to check that We are lawfully processing it.

Request correction of the personal data that We hold about you. This enables you to have any incomplete or inaccurate data We hold about you corrected, though We may need to verify the accuracy of the new data you provide to Us.

Request erasure of your personal data. This enables you to ask Us to delete or remove personal data where there is no good reason for Us continuing to process it. You also have the right to ask Us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where We may have processed your information unlawfully or where We are required to erase your personal data to comply with local law. Note, however, that We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where We are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where We are processing your personal data for direct marketing purposes. In some cases, We may demonstrate that We have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask Us to suspend the processing of your personal data in the following scenarios: (a) if you want Us to establish the data’s accuracy; (b) where Our use of the data is unlawful but you do not want Us to erase it; (c) where you need Us to hold the data even if We no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to Our use of your data but We need to verify whether We have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for Us to use or where We used the information to perform a contract with you.

Withdraw consent at any time where We are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, We may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact Us.


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, We may refuse to comply with your request in these circumstances.


We may need to request specific information from you to help Us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up Our response.


We try to respond to all legitimate requests within one month. Occasionally it may take Us longer than a month if your request is particularly complex or you have made a number of requests. In this case, We will notify you and keep you updated.



Legitimate Interest means the interest of Our business in conducting and managing Our business to enable Us to give you the best service/product and the best and most secure experience. We make sure We consider and balance any potential impact on you (both positive and negative) and your rights before We process your personal data for Our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless We have your consent or are otherwise required or permitted to by law). You can obtain further information about how We assess Our legitimate interests against any potential impact on you in respect of specific activities by contacting Us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that We are subject to.



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